Sender

1

How do SignIt and digital signature work?

SignIt offers digital signatures using supported digital IDs (i.e. MitID, BankID, etc.) and passport reading.

You can read a lot more about how it works by clicking here.

2

Is it possible to alter documents and attachments once the agreement has been signed?

Neither the document nor any attachments can be altered as SignIt only sends links to uneditable files.

Furthermore, the document and any appendix files will be digitally sealed, once the agreement has been signed.

You can click here to read more about digital signatures and how the document gets sealed after being signed.

3

What are my options for sending documents and contracts?

Initially, you can only send an email with a link to your document via SignIt, where we offer various security and confidentiality settings.

Alternatively, you can copy the link to the document and send it via your email account, SMS or other messaging services.

4

Will I be notified when the document has been signed?

Yes, you will receive an email confirmation when all parties sign the document. In the case of multiple signatories, you will be notified when the last signature is set.

5

I sent a document to the wrong email address; what can I do?

In this case, you can copy the link to the document from your account and send it to the correct address via your email account. You can also resubmit the document via your SignIt account.

You can click here to watch a video showing how to manually copy the signing link from the desktop version.

6

What do I do if a deadline is exceeded?

If the deadline is exceeded, the document will be made inactive, and the signatory will not be able to sign it. If the document is still relevant, you can change the deadline and make it active once more.

Note that documents are automatically deleted after 90 days from the creation date. If the deadline changes, a new 90-day period applies.

You can click here to watch a video showing how to manually extend the deadline.

7

Can I send a document to be signed without a signatory's social security number as validation?

Yes, that is quite possible, but we recommend that you select either validation via social security number or SMS code as each increases security and confidentiality.

8

What should I know if I'm sending a document or agreement without a signatory's social security number as validation?

In this case, you should be aware that both security and confidentiality are reduced due to the recipient not needing to validate their identity to open the link and read the agreement. At the same time, it may also prove difficult for you to validate the signer's identity, as anyone with a digital ID or passport can sign the document.

We strongly recommend that you at least send documents using either social security number or SMS code to validate the recipient and thereby secure the document.

9

Kan jeg bruge SignIt til at dele fortrolige filer og dokumenter, der ikke kræver en underskrift?

With the official SignIt extension for Word and Outlook, you can create and share .doc and PDF documents in a secure environment. Like using your SignIt account, you can send the link to the document via email to selected people. Please note that accessing the document after sharing it requires both the link and either CPR validation or SMS code.

10

Can the signatory see details from both accounts if I have a company and a private account?

No, the signatory will only see info related to the sender account.