I've tried several times, but I can't log in nor sign the agreement; what do I do?

There may be multiple reasons, but your social security number was likely entered incorrectly when the document was initially created and sent to you. For that reason, we recommend you contact the sender and validate your social security number. It could also be an incorrect password. Please check if the caps lock function is active before entering the password.

Alternatively, suppose you are a citizen of Scandinavia. In that case, it may be due to an error with your digital ID (MitID, BankID, etc.), in which case we refer to your digital ID provider.

If the error persists, you can contact us via help@signit.eu.

What will I receive from SignIt when someone sends me a document to sign?

You will receive an email from us containing a link to the contract or document. Via the link, you can open, read and sign with your digital ID or passport.

It is worth noting that we do not send the document itself or any attached files for confidentiality and security.

If the sender deletes a document or cancels the signature, will I be notified?

You will receive an email informing you that the sender has deleted their copy of the agreement or cancelled the signature. Your copy will remain available if you have an active SignIt account and have already signed the document. However, if you do not have an account, the document will only be available for 60 days before it too is deleted.

I haven't received the email from SignIt. How can that be?

This may be due to various reasons, but the email has likely ended up in your spam inbox or sent entirely to the wrong email address. In this case, we recommend checking your spam inbox before contacting the sender and verifying your email address.

What are my options if I can't find my document?

If you can’t find a specific document, it may be due to you receiving the document via a different email address than the one you initially used to create your SignIt account. If so, you can log in to your account and add the email address. The document will then be added to your account shortly after.

Alternatively, the reason may be that you have a filter in your archive actively applied. If the document isn’t visible, you can select "All" in the drop-down menu above your documents list.