What are my options for sending documents and contracts?

Initially, you can only send an email with a link to your document via SignIt, where we offer various security and confidentiality settings.

Alternatively, you can copy the link to the document and send it via your email account, SMS or other messaging services.

Will I be notified when the document has been signed?

Yes, you will receive an email confirmation when all parties sign the document. In the case of multiple signatories, you will be notified when the last signature is set.

I sent a document to the wrong email address; what can I do?

In this case, you can copy the link to the document from your account and send it to the correct address via your email account. You can also resubmit the document via your SignIt account.

What do I do if a deadline is exceeded?

If the deadline is exceeded, the document will be made inactive, and the signatory will not be able to sign it. If the document is still relevant, you can change the deadline and make it active once more.

Note that documents are automatically deleted after 90 days from the creation date. If the deadline changes, a new 90-day period applies.

You can also get our Automatic Follow-up module and create automatic reminders for your signatories.

I can't switch or select an account when using the SignIt extension in Word. What can I do?

Once you have changed the account in our extension, you can see the active account in the same window. Once you have verified the correct account, you can return to the document and continue your file sharing.